The player from the United Kingdom is waiting for a pending refund of £127 from Funbet, following an initial refund of £108. Despite Funbet acknowledging her gambling addiction, they have not processed the remaining refund over the past five days.
Funbet Casino - Player's refund is delayed by Funbet.
Opened
Current status
Waiting for player to reply
6d 22h 37m 2s
Funbet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
21 hours ago
Subject: Urgent Follow-Up Complaint – Unpaid Refund (Funbet)
Dear Casino Guru Team,
I am writing regarding my ongoing complaint against Funbet.
I previously informed Funbet that I am gambling addicted, and they acknowledged my situation. Despite recognizing my vulnerability, they failed to adequately protect me from further gambling, causing additional losses.
Funbet initially refunded me £108, but I am claiming the remaining £127, which has been pending for 5 days. Today, I was informed that the refund has been issued, but I have still received nothing.
I request that Casino Guru urgently:
Investigates why this refund has not been received.
Ensures that the remaining £127 is paid immediately.
Confirms that Funbet has taken measures to prevent further harm to vulnerable customers.
This matter is urgent, and I am prepared to escalate it to the UK Gambling Commission and other relevant authorities if it is not resolved promptly.
Yours faithfully,
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain in more detail what the amounts of £108 and £127 represent in your situation?
- Did the casino specify at any point how much they are refunding you?
- Could you please share with me your communication with the casino regarding the refund? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
