Funbet Casino - Player’s account remains open despite closure request.

I requested Funbet to close my account due to a gambling problem on 07/04/25 and they have told me several times it is closed. This never did happen and I was allowed to deposit £3208 since they said my account was closed. A year later and my account is still open with me being able to deposit and every email since last year has been ignored

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account currently closed?
• When was the last time you were able to deposit?
• Have you asked the casino for a refund due to failed player protection already? Have you received any response?
• When was the last time you were in contact with the casino regarding any issue? Would you be able to share any recent correspondence relevant to the topic? My email is tomas@casino.guru
• Have you made sure to contact the casino via support@funbet.com?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas