The player from Germany filed a formal complaint against FunBet due to unreasonable delays in his withdrawal request made two weeks prior, which had not been processed. He highlighted repeated issues with past withdrawals exceeding the promised 3-day processing time and inadequate communication from customer support regarding the status of his requests. The player confirmed that he had now received all outstanding funds, albeit after significant delays. The complaint was marked as resolved, and the player expressed intent to warn others about the casino's practices and lack of transparency regarding its licensing.
Funbet Casino - Player experiences delayed withdrawals from casino.
Resolved
Our verdict
Case closed
Amount: €8,500
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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7 months ago
Translation
I hereby file a formal complaint against the online casino FunBet due to repeated, unreasonable delays in withdrawals and the resulting restrictions on my rights of use.
I requested a withdrawal via bank transfer on June 18, 2025.
To date – 14 days – the withdrawal has not been processed, nor have I been given a definitive processing status. This is not an isolated incident, but rather a recurring problem. On several occasions, my withdrawal requests have been processed with considerable delays – between 9 and 13 business days, even though FunBet's terms and conditions explicitly stipulate processing within 3 business days.
Even after contacting customer support several times, I only received general statements ("in progress", "internal review"), but never any binding dates or factual explanations.
According to the information published on the website and in the Terms and Conditions, FunBet guarantees:
Processing within 3 working days
Credit by bank transfer within 3-5 working days after processing
These deadlines were repeatedly and systematically exceeded without transparent communication. Furthermore, FunBet imposes a limit of three active withdrawal requests at a time.
and a daily withdrawal limit of €500 per customer. Due to these limitations, I'm effectively forced to wait several days before I can initiate new withdrawals due to the long waiting times – even though I have funds in my player account and would be willing to withdraw the regular amounts.
In practice, this combination of delay and limitation leads to an unreasonable restriction of my contractually guaranteed payout options.
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7 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
Translation
Hello Dominika
Yes, I've already withdrawn 3,000. I had a 350% non-sticky bonus at the casino. I've wagered the full amount. According to the casino, I don't need to verify my account.
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7 months ago
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Dominika I have just sent you an email with the screenshot of the conversations
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7 months ago
Dear player, do you currently have only one pending withdrawal in your account, or are there multiple active requests?
When you successfully withdrew €3,000 previously, did you use the same payment method as the one you used for your current pending withdrawal?
Did you accumulate your winnings by playing casino games, or were they from sports betting?
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7 months ago
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Hello Dominika,
For all withdrawals, I always choose the same payment provider. That is, withdrawals via bank transfer. The withdrawals I complained about have now been paid. However, the new withdrawals I requested are taking just as long. I currently have three active withdrawals and can't withdraw any more because you can only request a maximum of three. This causes me to lose a lot of time. When I registered with the casino, I played with a non-sticky bonus. I wagered the entire amount.
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7 months ago
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I won the winnings through casino games
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7 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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6 months ago
Dear Bavete,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Funbet Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
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6 months ago
Translation
Hello Jana,
Thank you very much for your feedback and your support in processing my case.
I would like to confirm that my previous withdrawals from FunBet have now been received – however, with a significant delay that does not correspond to the 3-5 business days specified in the Terms and Conditions.
The longest waiting time was 16 or 17 days, which is unacceptable, especially since this is a regulated provider that is committed to complying with transparent rules.
I am currently waiting for another payout of €1,500.
In addition, I currently have €4,500 in my player account, which I will decide on a withdrawal soon – provided the casino improves its processing times and builds trust.
I would therefore also like to ask FunBet to comment:
Why do payouts take significantly longer than the promised 3-5 business days?
What measures are being taken to avoid future delays?
I hope for a speedy and satisfactory response from the casino.
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6 months ago
Dear Bavete,
Thank you for reaching out.
We would like to confirm that your previews withdrawals have been successfully completed.
We kindly inform you that the appropriate department has been notified and is actively addressing the matter.
Your patience, cooperation and understanding in this situation is truly appreciated!
Kind regards,
Funbet Casino Team
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6 months ago
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Funbet Team,
Your last message is anything but acceptable. For weeks, I've been observing your recurring pattern: withdrawals are held "in process" for days, sometimes up to 17 days, before anything happens. The fact that you excuse such delays with internal processes isn't just weak—it's a clear violation of your own terms and conditions, which promise faster processing times.
In a reputable casino, a payout would be in your account within 24–72 hours. With you, it's stretched, delayed, and ignored.
And why?
The answer is obvious: You're obviously trying to keep players playing by creating artificial delays. Those who don't get their money are thinking about "getting it back." This isn't a technical error—it's a perfidious business model.
Added:
– No recognizable license:
Your website lacks any transparent information about the regulatory authority. It's neither clear under which license you operate, nor is there a link to the official testing agency. A company that operates properly doesn't hide its license—it displays it openly.
– Terms and conditions are ignored:
You're breaking your own rules. The promised processing time for payouts is regularly exceeded, without explanation, without apology, without any customer focus.
– No customer service, only reassurances:
Your responses consist of empty phrases like "The relevant department has been informed." The fact is: nothing is happening. The players are being stalled, deceived, and ultimately robbed of their patience.
Clarify under which license you are working (including license number and regulatory authority)
Explains why payouts are regularly delayed for days.
Provide evidence of which terms and conditions allow you to legally engage in this behavior
Provide a written guarantee for future payout duration and transparency
I'm not just some player who's fooled. I see exactly what's going on here—and I'm not going to let it get to me.
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6 months ago
Dear Bavete,
Your latest withdrawals that you requested on 18th, 19th and 20th of July 2025 have been successfully completed on July 23rd.
Best regards,
Funbet Casino Team
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6 months ago
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Dear Casino Guru,
I can confirm that I have now received all the outstanding money – albeit after a much too long and unacceptable period of time.
However, I would like to emphasize: I will never recommend this casino. On the contrary, I will do everything in my power to protect other European players from this provider. The terms and conditions were demonstrably violated, and payouts were significantly delayed, even though their own rules promised faster processing.
Particularly alarming: The alleged license for this casino can no longer be found – it is not transparently displayed on the website, and the last known license expired last year. This raises strong suspicions that this casino is currently operating without a valid license.
I've already filed a complaint with the streamer whose link I used to register. He's one of the top 3 worldwide on Twitch for casino streaming. He's since removed the casino from his page, and it looks as if he's ended our collaboration. And when even such an influential streamer pulls the plug, that says more than enough about the seriousness of this provider.
I will inform the relevant European supervisory authorities, including, but not limited to:
the national gambling authority,
consumer protection organizations,
the Financial Investigation Units (FIU) and
Platforms such as Twitch, YouTube and social media channels to prevent further cooperation with this provider.
I will do everything I can to ensure that no other player falls victim to this dubious casino.
With emphasis,
Bavete
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6 months ago
Dear Bavete,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jana
Casino.Guru
