The player from Germany had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. After communication with the Complaints Team, the casino eventually paid out the missing amount. The issue was then resolved, and the complaint was marked as 'resolved' in the system. The player was thanked for her cooperation and was encouraged to reach out for future issues.
Funbet Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €801
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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7 months ago
Translation
I won a total of €3,301 at Funbet, and my withdrawals of €500 each (the casino's daily limit) have been delayed for over a month. I've received withdrawals totaling €2,500 through askgamblers, so the bonus terms and conditions were met correctly. However, the casino hasn't responded since the beginning of July, even though I'm still owed €801. I sent documents for verification via email, although the delay can't be due to that, as I already mentioned, part of the money I'm owed was paid out after I filed a complaint. According to casino policies, the withdrawals from July 3, 2025, totaling €801, should have been processed and paid out within three business days. However, the casino has deliberately delayed my withdrawals several times for no reason, and I demand to finally receive the remaining amount of €801 I'm owed.
Automatic translation:
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7 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
Dear player,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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7 months ago
Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please specify the bonus you used?
Have the statuses of your withdrawal requests changed in any way since your last message?
Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
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6 months ago
Translation
The casino has finally paid out the missing amount. Thank you for your help.
Automatic translation:
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6 months ago
Dear player,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
