Funbet Casino - Player believes that their withdrawal has been delayed.

Only allowed to withdrawal $ 1200 in 24 hours so I did one and another 24 hour later and they will let you have up to 3. 8 days later nothing same excuse everyone is talking about from chats and emails. I have asked multiple times for a manager and they ignore request. Now the best they canceled it and said I did it. I call bull! Now it’s shows withdrawal blocked. Can try again. I have tried with so many emails and chats and get know where I’m at a loss. They had no problem taking my money in minutes but won’t do withdrawal.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

But now it shows it’s blocked they are not responding to allow me to try again. They cancelled it so the withdrawl has been out back in account. I can’t click withdrawal as it’s blocked.

I have sent documents three times now. I sent pdf of the credit card statement and interact I had to send photos of each transaction with the reference number there’s no way to do pdf of bank history for interact. Can someone explain exactly what’s wrong with that! Anytime I have asked for som one to get a hold of me to explain I get nothing. This is dragging out this way. This is a lot of work for verification where other companies don’t ask for this much detail and you get your withdrawal in 1 hour.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

So three days blocked. Then it wants verification . I have sent it four times. PDF of credit card statement for the month they want. Interact photos from my banking showing the confirmed amount with the reference number. It has come back asking again. I have tried 10 different times to get what is wrong with what I sent and know can answer. So I can’t figure out what more they could possibly want. I have emailed complaints department and asked and still doesn’t tell me what is missing in what I sent. I have asked live chat and they don’t know. How can I know what’s wrong without them saying? A pdf of credit card statement for the time they asked for in touched or edited too.

Update

my documents I sent in must not have been what they wanted once again so this is now my sixth time sending in PDFs of every bank account that I’ve used and the two credit cards that I used their statements if it comes back again I can’t figure out what it is that they want. once again, I did live chat asked for them to tell me what in particular they’re looking for. They can’t give me an answer and I have sent multiple emails and the one came back yesterday saying the date and what credit card and then the verification they sent this morning was just wanting a PDF of showing where the money came from but not that credit card so I’m lost . Very very frustrated. So I have sent. The sixth time every bank account and credit card statement for three months.

Dear player, thank you for the update. Could you please forward to me the communication you had with the casino, especially where they commented on your documents or explained what was wrong with them? I would also appreciate if you could send me the documents you submitted to the casino, particularly those they didn’t accept. You can send everything to my email: dominika.l@casino.guru.

I’m going to try one more time if they open up the verification to send what he emailed back this afternoon

Still waiting for tab to be available to send what I was emailed yesterday afternoon. Mind you I’m pretty sure with all the documents I sent they already have it but I will one more time send it once it allows me. 🤦🏻‍♀️

So they came back again and said my deposit of 400 doesn’t not show on that credit card. It does but it went in as US dollars and then converted it shows on there 428.00 also wanted the interact deposits which I sent my statement but they said it doesn’t show on the statement it does. It just shows interact withdrawal with the amount. I’m going to send them to your email. I don’t have any more patients left. I provided them the whole PDF of my credit card statement. It shows on their August 31. They’re looking for the $400 deposit but when I went to go play a game and then I went to go do a deposit it came up saying different funds so it was euro so on my credit card statement WBLTCA London 1 They know it was from that credit card so it’s right on there. Please help me I’m ready to cry this is so frustrating.

Sorry I double checked when I wanted to deposit $400 it converted it to US dollar so it shows on credit card 303.80 and I was charged on credit card 428.30 I emailed you copies

Received another verification tab again saying they still can’t grind the deposit on card which I had to email the complaints department and tell him how it was in US dollars, and then converted over when it came up for me to do the deposit. And it still not got accepted, and they want more of my bank statements for the interact deposits which I’ve given them and I’ve tried to explain that when you try to go into your history of interact it doesn’t have your name and address on the top, the statement is the only thing which I’ve sent them the statement four times.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Teedo123,

 

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

 

 

Dear Funbet Casino,

 

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

 

Thank you in advance.

 

Respectfully,

Attila G.

 

I have sent in email to Dominika the credit card statements they asked for as well as bank statements for transaction. They have asked now 7 times for the same info. They would say it needs to be in pdf which I did. Which shows name and address. The one deposit on credit card when I went to do it I did $400 and then when it went to for processing it showed 303. Us ( American) so my credit card was charged 428.30 which shows on card . They keep looking for $400. $400 was put in funbet account. I had sent in to the complaints department explaining this to them so they would inform finance department of this which they should see as they are asking for this card and date and that’s the only charge for it. They take days before they get back in the complaint department or VIP.As for transaction history for interact I have sent them the statement . I even send a pdf of history of interact but they want name and address on the top. When you go into your banking for history, you can’t get a PDF with your name. It’s only the statement so they just need to cross reference. I have sent so many copies of the same stuff and other stuff. I just keep copying thinking maybe this is what they want. I’m at a loss and it’s very frustrating.

Now two days later asking for that same charge again. I sent in another complaint to complaint department to send message to finance department so they look into that charge being done as American and then it was charges 428.30 on my card card not 400.00 I also told them a few minutes before that I tried doing a deposit of 400.00 and it didn’t go through it shows that on history on there site please help me. With this

So what I’m realizing is they’re disputing the $400 deposit that was made to their site. When I tried to do a deposit of 400 on my MasterCard. It declined it and then when I went back in to do a deposit, it came up 303 12 US and I hit that so then I was charged on my card $428.20 Canadian. I just called the credit card company and the code for the charge went in as WBLTCA they said that sounds like bitcoin. My credit card flagged it and declined it the first time as it thought it was suspicious.

They know the charge came from that card and that is the only charge that day on that card.

Dear Teedo123,

We sincerely apologies for any kind of inconvenience.  

We also truly appreciate for your detailed clarification which was really helpful. We are glad to inform you your account is now verified.

We kindly request you to please attempt your withdrawal requests so we can help you further accordingly.

Please be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed.

The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, kindly remember that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

Once again, we sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

FunBet team.

Thankyou I will see if they go through and funbet with this delay can you not move the Withdrawl faster thank you

Question for funbet it doesn’t allow me to do the three withdrawals. It allowed me to do one for 1200 last time I was in the category I could do three. ??

Dear Teedo123,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Funbet that stated up there that it allowed me to do three withdraws it doesn’t allow me like before the verification, now it will only allow one $1200 at a time. And yes please keep this open unti I receive all my deposit

Dear Teedo123,

We would like to draw your attention to the following points of our General Terms and Conditions.

• 6.11:- All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

In your case the following limits apply:

• (LEVEL 3) 1,200 CAD per transaction, every 24 hours / 18,000 CAD per month.

Please also be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed.

We hope you find this information helpful.

Kind regards,

FunBet team.

Question for funbet. Since 9:20 am on sept 24 the swirling is still saying under review not next stage approved yet. I understand it takes 3-5 days for processing. But under review after two weeks of me sending 10 times documents to prove verification when finance department had them the first time, why this long under review still? From what I see is review, approved, processing and then done. So is it 3-5 days under review first?

Funbet so now I’m really mad after all this my second withdrawal is cancelled. Verification isn’t needed. It was done through interact. My deposit was made through MasterCard and I don’t see where that can be done for me to do a withdrawal to the MasterCard. Let’s stop all of this nonsense.it was 24 hours between. I then did another one then cancelled it tho king there’s a Mastercard for withdrawl and there isn’t so I did the withdrawl again.

Dear Funbet Casino,

We kindly ask you to proceed with the remaining withdrawals so that we can reach a successful resolution of this complaint.

Thank you in advance.

Best regards,

Attila G.

Still nothing g since first withdrawal was asked for which is sept 24th second one they cancelled and I redid it and then cancelled it tho king of trying a different method but it wasn’t possible. So I did it again. I have three in total. This is been more time than in there agreement that I had agreed to when signing up. I asked vip and complaints department over a week ago and received no response. My Withdrawl still shows under review since it was done!

Just received my first withdrawl! Waiting on rest which I assume going to be weeks away because of weekends. Please keep this open till I receive all my withdrawals

Dear Teedo123,

Thank you for the update. We will keep this complaint open until you confirm that you have received your withdrawals.

Best regards,

Attila G.

Dear Teedo123,

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much! 

Best regards,

FunBet team.

Dear Teedo123,

We are pleased to inform you that your previous pending withdrawals attempted on September 24, September 26, September 29 has been successfully processed, and the funds were dispatched from our end on October 2, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

FunBet team.

Fun bet I have waited 24 hours and it will only allow me to do 2 withdrawals for review? Why? At this rate it’s going to takes months to get you don’t do weekends and you want 24 between withdrawls

Dear Funbet Casino,

We would like to ask you to proceed with the withdrawals at a rate that complies with the casino’s Terms and Conditions, which state:

6.13 At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account. (https://funbet.com/en/rules)

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear Teedo123,

We kindly suggest you to please share a screenshot of the error message so we can check and help you further accordingly. Thank you!

We will wait for your update.

Kind regards,

FunBet team.

the two pending is also past the 3 days. So after waiting for complaints at funbet to respond they changed my level to withdrawal. Funbet because you take so long to give people there money in my case so far for me it took over a month to get. Because your lack of professionalism and drag out people’s withdrawals it has put me in a different level as I won’t play until I receive my funds, then I’ll be happy to deposit and play again. Now because of your delay I can only do 750 so I would hope this doesn’t take another month

I got the withdrawals I asked for the other two I got tired of waiting and spent it lol

Dear Teedo123,

Thank you for the information. I’m sorry to hear that you have lost some of your funds.

Could you please confirm whether you have any pending withdrawals remaining, or if we can close this complaint as resolved?

Best regards,

Attila G.

Yes I have pending ones in now

Dear Teedo123,

Thank you for the information. Could you please summarize how much you still have left to withdraw?

Thank you in advance.

Best regards,

Attila G.

have two withdrawals pending waiting for 24hiurs to do 3rd

4751.80 left to withdrawl with 3 pending

Dear Teedo123, do you have any updates for us?

All done thanks

Dear Teedo123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru