Fun88 Casino IN - Player’s account has been closed without explanation.

Although my current IP shows that I am in Japan, I am actually residing in Vietnam. I created, verified, and used my Fun88 account (username: c*************) entirely in Vietnam. Due to a technical issue with the form, I was unable to select Vietnam as my country, but I confirm that I am a Vietnamese citizen currently living in Vietnam.

I registered my Fun88 account (c*************) on May 11, 2025. On June 17, 2025, my account was suddenly suspended without any prior warning or detailed explanation. I was not notified by Fun88 of any violation or issue beforehand, nor did I receive any chance to explain or respond.

My wife also has a separate Fun88 account (username: c*************). Both of us used the same internet connection and the same bank account for deposits and withdrawals, but each account is operated individually.

My account (c*************) was fully verified, including bank account verification and email verification. I also received an official email from Fun88 confirming that my account was upgraded to VIP status.

Despite this, Fun88 suspended my account, claiming I violated their terms. However, my wife’s account (c*************) was not suspended, which is inconsistent and unfair.

At the time of the suspension, my account had a balance of approximately 300,000,000 VND (~12,000 USD). I contacted Fun88 support multiple times but received only vague and unhelpful responses.

I respectfully request Casino.Guru to review this case and help me recover my account or the funds inside. I am ready to provide any necessary documents or evidence.

Thank you very much for your support.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When you registered your account in the casino, did you select the correct country (Vietnam) during the sign-up process? Or did you have to choose a different one due to the technical issue you mentioned?

Did you use a VPN during registration or gameplay?

Is the payment method used on your Fun88 account registered in your name, or is it shared with your wife (or registered under her name)?

Do you and your wife log into your Fun88 accounts from the same device (computer, phone, etc.), or do you use separate devices?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Thank you for your patience, and stay safe.

First of all, I am a Vietnamese citizen and currently living in Vietnam. When I joined the platform, I selected the correct country—Vietnam—and the bank account I used to deposit and withdraw funds is my real, personal account in Vietnam. I did not use a VPN during the time I was playing. The payment method used on my Fun88 account is under my name.

Both my wife and I logged into Fun88 using the same mobile device. I genuinely did not know that this was a violation or considered invalid, because when I registered my gaming account and bank account with Fun88, they were successfully verified and accepted. At no point did Fun88 give me any warning or indication that such actions were not allowed. Since the website https://casino.guru is blocked in Vietnam, where I currently live, I had to use a VPN in order to access it and submit my complaint.

"I have sent all the content to the email you provided. I'm counting on you. Thank you very much."

Dear player, thank you for your reply. I apologize, but we are not able to proceed with this complaint. The use of multiple accounts on the same device suggests the utilization of multiple accounts by a single individual and it would be impossible to prove that it's not just one person playing in both accounts. Please note that it is very important not to share your device with others when accessing online casino accounts, as this can lead to complications and serious violations of casino terms. If you disagree with us, you can always contact the licensing authority, but I don't think their opinion will be different.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.