Fugu Casino - Player's withdrawal has been delayed for two months.

I initiated a withdrawal of €2,000, yet to this day I have not received it—despite having already deposited over €15,000. Whenever I inquire, they claim they are waiting for a response from the payment system and that they have sent repeated requests. I have endless proof of their inconsistency: one day they say the withdrawal will be returned to my account balance, and the next day they say I will receive the money shortly. At one point, I even received a message stating that the payment system had responded and the funds would be credited back to my balance—and that was two months ago. Now, however, they are once again claiming they are waiting for a response.

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Dear Iskkoooo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas