Fruta Casino - Player’s withdrawal request has been delayed.

I have had multiple deposits and withdrawals with Fruta.

They then asked for KYC. Everything seemed okay until they could not understand I used a virtual card on my AIB. They asked for a statement with card number and deposits. I provided this and a screenshot of my skrill account.

They simply keep asking for the same thing from my bank and now ask for a pdf of my account info from skrill? Skrill have confirmed this does not exist. You can download transactions but not a PDF of the account page.

This ihas been going on for weeks and is now becoming ridiculous.

I have requested the account to be closed and refund to be given. I have also contacted solicitors

Hello carlycusterson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FrutaCasino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear carlycusterson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.