Fridayroll Casino - Player's withdrawal has been delayed and account is suspended.

Subject: Unjustified withdrawal delay of CHF 10,000 (split into 5 transactions over two days), fake UETR codes, and malicious account suspension

Dear Casino Guru Team,

I am filing this official complaint against Friday Roll Casino regarding a massive and unjustified withdrawal delay amounting to a total of CHF 10,000.

The withdrawals were requested and split by the casino into 5 separate transactions of CHF 2,000 each, processed over two consecutive days: some on June 22, 2026, and the remaining on June 23, 2026. The casino immediately marked the status of all 5 transactions as "Paid" in my player account. However, this status was completely fabricated to block me from cancelling the withdrawals, as no funds have arrived to this day.

The Evidence of Systematic Fraud and Stalling:

5 Fake UETR Codes across multiple dates: The casino provided me with 5 separate UETR transaction codes for the payments from June 22 and June 23, claiming the funds were sent. My bank's international payments department officially checked the global SWIFT network tracker and confirmed that none of these 5 UETR codes exist in the global banking system. All 5 codes were completely invented by the casino.

Refusal to Provide Transaction Receipts (ARN/MT103): I have formally requested the official transfer receipts containing the Transaction IDs, ARN/Trace Numbers, or MT103 documents multiple times. Despite the casino's claim that the funds were "successfully processed on the provider's side," they have utterly failed and refused to provide any real bank confirmation or proof of settlement.

Broken Written Deadline: After I confronted the support with the 5 invalid codes, the casino sent an email on Saturday (04.07.2026), admitting they had to "re-check with the provider" and giving me a strict written guarantee that the funds would arrive within 2 banking days (Monday and Tuesday). This deadline has now officially expired.

Malicious Account Suspension (08.07.2026): Instead of paying my winnings or providing the requested receipts, the casino officially suspended my account yesterday because I uncovered their fake UETR data. They are now claiming they need indefinite time to investigate, directly breaking their own written 2-day promise.

The casino is clearly manipulating transaction statuses across multiple dates, providing fabricated bank data for 5 different transactions, withholding mandatory transaction receipts, and has now locked my account as a retaliatory measure to avoid paying my legitimate CHF 10,000 winnings.

I have attached the most critical screenshots as proof (The false "Paid" status showing the 5 split payments, the fake UETR email, the Saturday deadline promise, and yesterday's account suspension email). I possess the full unedited email log and will gladly provide it upon request.

I kindly ask your team to intervene immediately to expose this illegal behavior and force Friday Roll Casino to finally transfer my CHF 10,000.

Thank you for your assistance.

Kind regards,

[Redacted] / [Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals with this payment method before?
• Could you please provide me with a bank statement that covers the period from your withdrawal request, indicating that the funds were not credited? You can send it to me via email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hallo Attila,

vielen Dank für die schnelle Bearbeitung meines Falls.

Zu Ihren Fragen:

Ja, ich habe in der Vergangenheit bereits erfolgreich kleinere Auszahlungen auf dieses Konto erhalten.

Kontoauszug erfolgte per Email an Sie. Im Email Anhang finden Sie meinen offiziellen Bankkontoauszug als PDF für den Zeitraum vom 22.06.2026 bis heute (09.07.2026). Wie Sie sehen können, ist darauf kein einziger Geldeingang vom Casino oder dessen Zahlungsanbietern verzeichnet.

Wichtiger Hinweis hierzu: Ich habe genau diesen Kontoauszug bereits letzte Woche als Beweis an Friday Roll geschickt, um zu zeigen, dass kein Geld angekommen ist. Das Casino ignorierte diesen Beweis jedoch komplett.

Das Casino behauptet seit dem 22.06. "Paid", hat mir 5 gefälschte UETR-Codes geschickt (die laut SWIFT-Tracker nicht existieren), mir am Samstag eine 2-Tages-Frist versprochen und gestern mein Konto gesperrt, als ich den Betrug aufgedeckt habe.

Vielen Dank für Ihre Hilfe, das Geld einzufordern.

Mit freundlichen Grüßen

Hello Jensan,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Casino Guru Team,

I would like to inform you that my issue with Fridayroll has been resolved. The withdrawal was successful, and I have received my money.

You can now close this complaint as "Resolved". Thank you very much for your help!

Best regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jensan,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan