Fridayroll Casino - Player's withdrawal has been delayed and account is suspended.

Subject: Unjustified withdrawal delay of CHF 10,000 (split into 5 transactions over two days), fake UETR codes, and malicious account suspension

Dear Casino Guru Team,

I am filing this official complaint against Friday Roll Casino regarding a massive and unjustified withdrawal delay amounting to a total of CHF 10,000.

The withdrawals were requested and split by the casino into 5 separate transactions of CHF 2,000 each, processed over two consecutive days: some on June 22, 2026, and the remaining on June 23, 2026. The casino immediately marked the status of all 5 transactions as "Paid" in my player account. However, this status was completely fabricated to block me from cancelling the withdrawals, as no funds have arrived to this day.

The Evidence of Systematic Fraud and Stalling:

5 Fake UETR Codes across multiple dates: The casino provided me with 5 separate UETR transaction codes for the payments from June 22 and June 23, claiming the funds were sent. My bank's international payments department officially checked the global SWIFT network tracker and confirmed that none of these 5 UETR codes exist in the global banking system. All 5 codes were completely invented by the casino.

Refusal to Provide Transaction Receipts (ARN/MT103): I have formally requested the official transfer receipts containing the Transaction IDs, ARN/Trace Numbers, or MT103 documents multiple times. Despite the casino's claim that the funds were "successfully processed on the provider's side," they have utterly failed and refused to provide any real bank confirmation or proof of settlement.

Broken Written Deadline: After I confronted the support with the 5 invalid codes, the casino sent an email on Saturday (04.07.2026), admitting they had to "re-check with the provider" and giving me a strict written guarantee that the funds would arrive within 2 banking days (Monday and Tuesday). This deadline has now officially expired.

Malicious Account Suspension (08.07.2026): Instead of paying my winnings or providing the requested receipts, the casino officially suspended my account yesterday because I uncovered their fake UETR data. They are now claiming they need indefinite time to investigate, directly breaking their own written 2-day promise.

The casino is clearly manipulating transaction statuses across multiple dates, providing fabricated bank data for 5 different transactions, withholding mandatory transaction receipts, and has now locked my account as a retaliatory measure to avoid paying my legitimate CHF 10,000 winnings.

I have attached the most critical screenshots as proof (The false "Paid" status showing the 5 split payments, the fake UETR email, the Saturday deadline promise, and yesterday's account suspension email). I possess the full unedited email log and will gladly provide it upon request.

I kindly ask your team to intervene immediately to expose this illegal behavior and force Friday Roll Casino to finally transfer my CHF 10,000.

Thank you for your assistance.

Kind regards,

[Redacted] / [Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals with this payment method before?
• Could you please provide me with a bank statement that covers the period from your withdrawal request, indicating that the funds were not credited? You can send it to me via email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila