Foxygold Casino - Player's account has been confiscated.

Dear,

After playing at many online casinos for 17 years, I finally seemed to have luck on my side. Around September, I created an account at Foxygold and had a profit of nearly €50,000.00 by around December.

On February 20, there was €60,000.00 in my account again; at that time, I could withdraw €20,000.00 per month, so that took time. I believe it was February 20 that my balance went to €127,000.00. I could not withdraw at that moment because I had reached my limit of €20,000.00 per month. After playing for another 2 evenings, my balance stood at €150,000.00.

However, then came the moment my world collapsed; Foxy contacted me via WhatsApp and told me that I had exceeded the maximum amount I could win within 24 hours. They paid out €25,000.00 back then and set my account to €0.00. I still cannot comprehend how unfair this was; I have really lost a lot in 17 years, but that is my own fault. Now that I finally seem to be having luck, this is still like a nightmare to me. I can live with the fact that I was not allowed to win more than €25,000.00 within 24 hours. But I am truly entitled to the €60,000.00 that was still in my account for that win.

I have put a lawyer on the case, but Foxygold is not responding. I sincerely hope that you can help me with this case.

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Dear Willem1975,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with your account at luckypays.io.

To help us better understand your situation and move forward with your case, could you please provide the following details:

• Can you share any correspondence with the support agent who informed you about the win limit?
• Do I understand correctly that the withdrawal of €25,000 was successfully processed?
• Have you activated any bonuses when placing your last real money deposit?

If you have any relevant communication that you haven’t already shared, please forward it to kristina.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina