HomeComplaintsForzabet.live Casino - Player's withdrawal has been delayed.
Forzabet.live Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
5d 23h 25m 38s
Forzabet.live Casino
Safety Index:High
Case summary
The player from Japan requested a withdrawal of approximately 500 USDT on May 17th, but it has not been processed after multiple inquiries through chat and email. Despite being told that the withdrawal would be completed, he still hasn't received his funds or any satisfactory response.
The player from Japan requested a withdrawal of approximately 500 USDT on May 17th, but it has not been processed after multiple inquiries through chat and email. Despite being told that the withdrawal would be completed, he still hasn't received his funds or any satisfactory response.
Automatic translation:
Discussion
Sensitive attachment
Kamui21
Bronze
Sensitive attachment
6 hours ago
I requested a withdrawal of approximately 500 USDT on May 17th.
After 5 days, the withdrawal hadn't been processed, so on May 22nd, I inquired via chat about the withdrawal date. I was told that they couldn't respond immediately via chat and instructed me to send an email to a specified address.
I sent the email, but after 3 days, I received no reply. On May 25th, I again inquired via chat about the withdrawal date.
The reply was the same as before: I was told to send an email to the specified address.
So, I explained via chat that I had sent an email last week but still hadn't received a reply.
Then, I received a reply stating that the withdrawal would be completed by the next day.
I have attached screenshots of the chat conversation.
The withdrawal still hasn't been processed. I'm not receiving replies to my emails. I can't trust the chat either.
Is this casino a scam?
Please help me.
I requested a withdrawal of approximately 500 USDT on May 17th.
After 5 days, the withdrawal hadn't been processed, so on May 22nd, I inquired via chat about the withdrawal date. I was told that they couldn't respond immediately via chat and instructed me to send an email to a specified address.
I sent the email, but after 3 days, I received no reply. On May 25th, I again inquired via chat about the withdrawal date.
The reply was the same as before: I was told to send an email to the specified address.
So, I explained via chat that I had sent an email last week but still hadn't received a reply.
Then, I received a reply stating that the withdrawal would be completed by the next day.
I have attached screenshots of the chat conversation.
The withdrawal still hasn't been processed. I'm not receiving replies to my emails. I can't trust the chat either.
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
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If anything seems suspicious, contact us directly.
Stay safe.
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
Could you please confirm if your account is fully verified?
Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
Dear Kamui21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
Could you please confirm if your account is fully verified?
Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
Kamui21 has 5d 23h 25m 38s to reply
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