Fortunica Casino - Player’s withdrawal requests are repeatedly being cancelled.

I have being trying for the past 2 months to withdraw my winnings and they keep rejecting my withdraw request when I message they the tell me to try another way to withdraw and I have tried it 3 different ways already I have had enough and just want my money

Dear Kayn,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Which payment methods have you tried so far for withdrawing your winnings?
• Which payment methods have you used for depositing money into this casino?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I deposited with my bank card i have tried to withdraw with bank card bank account and skrill i have given them all my kyc verifications and they have accepted but won't give me my money when I tried bank card and bank acc they said to try something with butcpin so thats why I did skrill

Please forward me all the communication between you and the casino customer support regarding the problem with your withdrawal requests and the casino's suggestions at [email protected]. Thank you for your cooperation.

I havent saved any of the chats

Thank you very much, Kayn, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Kayn for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Fortunica Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So what does that mean for me will I get any of my money if they don't reply to u

Dear Kayn,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter