Fortunica Casino - Player's withdrawal is delayed.

I requested a withdrawal of approximately 2000 euros from this casino, but even after three weeks, I have received no payment whatsoever.

My KYC is complete, and I have successfully withdrawn funds in the past.

Casino support claims they are checking data, but my gaming history isn't extensive, and I don't even understand what they need to verify.

I did not use any bonuses.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you withdrew winnings from the casino?
• Which games in the casino have you played?
• When was the last time you were in contact with the casino regarding the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Unknown

Unknown

Just a moment ago.

The casino suddenly began claiming I was suspected of violating their terms of service.

I have absolutely no idea what they're talking about.

Thanks for your reply.

• Is your player's account accessible to you?
• Can you check your game history in order to find out which games you played?

Please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear andandjonnyx,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas