Fortunica Casino - Player’s withdrawal is delayed.

Hi i came across this casino last week deposited nearly 400£. Played and won some money . Tried withdraw it but rejected cos of KYC check. Sent all docs required. and passed kyc and got approved for withdrawal. I then made 3 withdrawal requested at the sale time

1st -300

2nd-200

3rd -125.

Great news it got approved. I opted for faster Payments for withdrawal. 2 days later I received last withdrawal I made 125 in my acc. Happy days thinking the rest will follow. 2 days later nothing yet. Customer support keep saying its 3rd party it should be in.my acc soon . Its now 7 days since withdrawal request but why did I only receive 125 ? If its 3rd party why not send all ?? Red flag ..the casino itself isn't bad. Good pay out n good cust support for now but feel like im being taken for a ride for the 500 atm

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi Veronica thank you for the support. I've been in touch with Customer service but all they keep saying is the issue is with their payment provider. but why they only sent 1 payment through not the rest doesn't make sense. They offer to return the money to my account and try withdrawal using a different method which is bank transfer that ill do today and will let you know of the outcome in 4 days time as it'll be nearly 14 days now since I withdrew but no money still in my account

Nearly 24 hours since I requested to return the funds back to my account to try different method as they suggested but still no funds in acc. They said wait for email as it apparently takes time to return credit... turning to b a real headache with this cowboys sites. Think they over rated and don't like paying out. Fake reviews abt them .Bunch of scammers..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Steffie,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika