The player from Japan had been accused by the casino of owning multiple accounts, which he had strongly denied. The player had won some money, but his account had been suspended before he could meet the bonus conditions. The Complaints Team had reached out to the casino for evidence and further clarification. The casino had then unblocked the player's account but had not provided clear reasons for the initial suspension. The player had confirmed that his account was unblocked, and the issue had been marked as resolved by the Complaints Team.
Fortune99 Casino - Player disputes multiple account claim.
Resolved
Our verdict
Case closed
Amount: ¥5,000
Fortune99 Casino
Safety Index:Below averageCase summary
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