Fortune Lounge Casino - Player’s withdrawal request has been delayed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the pending payout with me? Post screenshots here or send the information to my email at tomas@casino.guru

Please note that there have been several complaints regarding similar issues encountered by Australian players. The casino hasn't responded to any complaint so far.

Thank you very much in advance for your reply.

Best regards,

Tomas

I have successfully withdrawn similar amounts from this company before ownership and company name changed. Back when it was called 'Slottie'

There was no bonus attached to this session. I build up to $1001 from a deposit of $20.

The cheeky lowlifes removed the pending status replacing it with a 'done' status explaining this is the step before actual transfer of funds. After submitting withdrawal request, a pending appears, then the change it to 'done' the the apparently transfer. Should really be switched. Transfer then pending charged to done. Nothing Has been transferred and they've updated status to 'done'

Dear kris3900,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Ok, much appreciated. Thankyou

Hello kris3900,

I am sorry to hear about your troubles. I am Lala and I will be taking care of your complaint from now on.

As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet.

Also, if there happen to be any developments, please keep me informed.

Best regards,

Lala

Hi Lala, thankyou for connecting here and for helping me with this issue. Waiting to hear from you again soon !!

Dear kris3900,

I have not heard back from Fortune Lounge Casino. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Lala