Fortune Lounge Casino - Player's withdrawal has been delayed and account contact disabled.

I submitted a withdrawal at slottie.club casino at 6.45 am est on sat the 25th of January. I was told by admin that the withdrawal would be processed "within" 1=3 days . On the 3rd day when I asked what was going on with my withdrawal I was told that the finance team will.process it when they process it. They wouldn't tell me what hours finance team worked to where I got frustrated because I was being told nothing. Pretty much they would do it when they do it. I said it wasn't acceptable to which in turn I was told for my rude behaviour my live chat has been suspended until finance team sent a process receipt and until then to have a good day.

Now I had no contact so then I decided to submit a deposit slip and send messages through that way eventually I was sent a message in live chat saying they were having issues with processing withdrawals and rest assured they are working as fast as they can to rectify the situation but can't give me a estimate time of when that would be. And for my patience they would add a $20 bonus to my account that was on Thursday the 30th January. I still haven't received my withdrawal and now they have disabled my deposit slips so I have no contact at all.

Hello Ana50,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottie.club Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you for your help. To answer your first question yes I was verified I completed the verification process on the 30th of Dec 2024.

The winnings were accumulated from real money and the last contact I had with the live chat admin team was on Tuesday 28th of January when it had officially hit the 3rd day because I was Promised my winnings would be paid into my payid "WITHIN" 1 -3 DAYS. I asked why I wasn't paid yet when they promised it would be paid on day 3 I was told that's just how it is and the finance team will do it when they do it and yes they knowi its day 3 but they are still within their time frame so the finance will pay it today whenever they get to it. Frustrated i asked why write "within" 1-3 days when clearly its not. Thats when I was told that they were disabling my live chat until a receipt from the finance team is received by admin to which they would forward it to me. So I had no way to enquire how it was progressing. A message kept coming up that said I was banned from live chat and if I wanted more information I could contact them. I looked everywhere on the site for a email or any other way to contact them. There was nothing. So on Thursday 30th January I submitted a deposit slip and instead of uploading the screenshot of my deposit I sent a picture of a note i wrote that asked them to please enable my chat so I could check the progress of my withdrawal. To my surprise a message came through live chat saying that they were having issues with withdrawals and for me to rest assure that they were doing everything they could to get it to me as quickly as possible but couldn't give me a indication of when it would be finalised. For my patience they added a bonus of $20 to my account. However I was still locked out of live chat. So Friday the 31st I thought I'd do the deposit upload with a note again instead of a reply like the last time I was locked out of making deposits as well now. I can still log into the casino but can't do anything once im in there. It was my first withdrawal with this casino. I hope you are able to help me and thank you for taking on my case.

Ana50

Hi Nick,

An update slottie.club has made a part payment of $400 to my account last night. They sent a message through my live chat saying they owe $1000. I still couldn't reply to them in chat. Screenshot attached.

Still haven't received the remaining $1000 as of yet. Why would they only pay a part payment would you think?

CASE CLOSED!! Slottie.club came up with the goods and paid the remaining $1000. I dont know if casino guru influenced them to pay or they just did the right thing seeing no ones looked at my messages here. Regardless of all that I'd like to thank casino guru because

they gave me hope when I thought I was screwed! I wish I knew you guys were here when TLC99.COM Ripped me off $4000.

Keep up the good work.

Ana

Dear Ana50, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru