Fortune Lounge Casino - Player believes that their withdrawal has been delayed.

Hi i made the withdrawal on the first of september 2025 i be keep getting told 24 to 48 hours hours i have screen shots of all the messages to and from i ve been with them since they were pokizino befor the changed to slottie so verified i keep getting told same thing now and honestly feel like they are not going to pay out

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Tjanks guys i have now been waiting 15 days since all this it used to go in my accout straight away then last time took 3 days this time its been 15 days and they telling me the same thing they said a week ago i have every message s from saying by this time tomorrow it will be sent latest this time tomorrow and nothing now they just copy and past what was said a week ago 15 days into asking i really think they are not paying me they also told me was working out a bonus to put in with the withdrawal it will be in there by end of day that was over a week ago

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello this is what they say

I have $0 of them and is 16 of september now

there latest message i havent replied ill wait till tomorrow hopefully its been sorted by then

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please specify the bonus you used?

Have you contacted the casino to confirm whether anything is required regarding verification?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes i havw with drawn of them befor have used there bonus befor i can send you the convos i started screen shotting on the 4 of september all of our convo ill send them to the email address u have given me

The lastest from them 

Dear player, have you received the withdrawal?

No

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Do i need to send all the info to roman? its 25 days since i ve hit the withdrawel botton and still havent received a thing from them just u will have it soon

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Slottie.club Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Still nothing from slottie thry just keep telling me they will send recipt once its done its been 30 days now since i ve hit the withdrawal on this keep getting told it will be done and send a copy please be patient i think they are q total scam sight now and nothing ulse has been done on both ends now i ve messahe them daily getting the same response and u guys have message me once then changed people so really no one is helping me atm its very sad thought u guys might have helped but have asked for everything then changed people then send one message telling me use have message them and will contact me again in 7 days with someone new to send me an email saying its been 30 days closing my case with no help from neither peoplen

Still nothing from them its been 1 month today since i did the withdrawal with them same storty different day with these guys

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi