Forti Slots Casino - Player's withdrawal is delayed and account is inaccessible.

I have about 93 or 94 $ to withdraw. I have submitted all required documents through the verification process on the website. Now I can't access my account and nobody replied to emails and there is no live support.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which personal documents did you submit to the casino for the verification of your account, and when exactly did you send them?
• Could you please forward me the documents that you provided, along with the casino's email informing you of the closure of your account? My email address is veronika.f@casino.guru.
• Did you have any pending withdrawal requests in your account at the time the casino closed it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Which personal documents did you submit to the casino for the verification of your account, and when exactly did you send them?

1- ID Card 2-My credit cards photos I used for deposits. 3-Proof of Address 4-Bank statement with address.

Could you please forward me the documents that you provided, along with the casino's email informing you of the closure of your account? My email address is veronika.f@casino.guru.

There is no email from them or response.

Apologies i dont want to share one more time my documents unless necessary.

Did you have any pending withdrawal requests in your account at the time the casino closed it?

No request made for withdraw, because I had to get verified first the. I can make withdraw.

Dear Alprince2001

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Alprince2001,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Forti Slots Casino Casino and I hope that together we will come to a successful resolution of your issue.

I will now try to contact a Forti Slots Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Forti Slots Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor