The player from Portugal had submitted verification documents seven days prior but had not received any updates on his withdrawal. He reported making daily inquiries without resolution and noted multiple complaints about this issue with the casino. Despite attempts by the Complaints Team to engage the casino for clarification, no response was received. After reopening the case, the complaint team facilitate the resolution. The complaint was marked as "resolved" after the player received the funds, and both parties were acknowledged for their cooperation. The player was encouraged to share his experience with the Complaints Team's services on Trustpilot.
Fonbet Casino - Player's withdrawal is delayed due to verification issues.
Resolved
Our verdict
Case closed
Amount: €2,738
Fonbet Casino
Safety Index:Very highCase summary
Discussion
Public
Public
5 days ago
Great news, Diogocsmmm1910!
I am glad that our involvement played an important role in resolving the situation, and you have received the funds.
We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation.
If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino Guru
