Flush Casino - Player is struggling with account verification.

I just made an account.

I won money with crypto. During gameplay they kicked me out

asking for :

To proceed with your verification, please provide the following additional documents:

1. Certified Identification

- A certified copy of your government-issued photo ID (passport, national ID, or driver’s license). This copy must be certified by a notary, local authority, or an equivalent authorized entity.

2. Proof of Income/Occupation

- Your current occupation.

- A recent payslip (issued within the last 3 months). If you do not receive payslips, an official employment/income confirmation from your employer is required.

3. Exchange/Wallet Verification

- A screenshot of your exchange profile page showing your full name and verification level.

- A screenshot of your recent deposit or withdrawal history, specifically including the transaction(s) used to fund your Flush account.

- A screenshot of the wallet address used to send funds to Flush, with your profile visible.

- The transaction IDs (TXIDs) for the following:

- Transfer from your exchange to your wallet.

- Transfer from your wallet to Flush.

These requirements are necessary to confirm your identity, source of funds, and ownership of the payment methods used. Until the EDD review is complete, withdrawals and certain account functions will remain restricted.

I provided all they don't seems to understand anything. I am waiting everyday. Last communication was they said I have multiple account this is not true.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you send the additional documents to the casino for verification?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• What types of games did you play to accumulate your winnings?
• Did you play with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

When exactly did you send the additional documents to the casino for verification?

2 weeks ago

Is there any chance that someone from your household or using the same IP address also created an account at this casino?

No in Ireland IP's are very limited. I have allot of time there is duplicate accounts I am used to it.

What types of games did you play to accumulate your winnings?

I played the highest risk slots like streamers don't know their name

Did you play with or without an active bonus?

I don't think I had a bonus not sure I deposit and play. until i won everything was fine.

I understand your concern. I’m connecting you to a human agent who can assist you further.

Flush • AI Agent • 1h

The team will get back to you on this. Flush typically replies in a few minutes.

Flush • AI Agent • 1h

HELLO

• 54m

HELLO

• 19m

WHY YOU NOT ANSWER

• 19m

Coco joined the conversation

Hi there, please wait for the response via email. Our management will get in touch with you there

Coco • 1m

You been saying that for 4 weeks

Thank you for your responses. Please forward me the documents you sent to the casino for the verification of your account, along with all the other email communication between you and the casino customer support that could be relevant to the investigation of your complaint at veronika.f@casino.guru. I appreciate your patience and cooperation.

all sent I hope we can speed up the process

Dear MRDPWe33

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

They just give generic replies. Never ever helping easy when I win the jackpot and they can cut me off.

Hi can we get them in here

Hello MRDPWe33,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Flush Casino to join the conversation.

Dear Flush Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance