FlukyOne Casino - Player's winnings are delayed for over a month.

Hello, my winnings have not been paid for more than a month, I requested a withdrawal of 720 euros on April 19, today, on May 24, my winnings have not been paid to me, I constantly write to them in support, but in response they only write that your bets are being checked and so on, but how long has it been a month, what is there I don't understand the usual rates, so please help me figure out the situation. The account on my website is fully verified and it is fully confirmed that this is my account.

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Dear ALXKOV,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

1. This is my first withdrawal of funds on this website.

2. I played in the sports section, placed bets on various events, tennis, football, table tennis.

3. No, I did not use or activate any bonuses, as I made an 80 euro deposit and played with it.

Thank you very much for your reply, ALXKOV. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Some pointless checks specifically to avoid paying out my winnings. They don't even get a letter to my email!! about 2-3 weeks ago, they wrote to me that they had allegedly sent me a letter where everything was specified, as a result, I did not receive anything, I asked live what was indicated in the letter, they provided me with this

Dear K***

We hope you are well.

After reviewing activity on your account, we have identified betting patterns consistent with arbitrage betting (also known as sure betting). This practice involves placing bets on all possible outcomes across different bookmakers in order to secure guaranteed profits regardless of the event result.

Please note that arbitrage betting is considered an abuse of our sportsbook policies and is strictly prohibited under our Terms & Conditions. Such activity undermines the intended nature of sports betting and may lead to restrictions on your account, including:

• Stake limitations

• Bonus removal or cancellation

• Voiding of related bets

• Temporary or permanent account suspension

We kindly ask you to cease any arbitrage betting activity immediately to avoid further action on your account.

If you believe this notice has been sent in error or if you have any questions, please contact our support team.

Thank you for your understanding and cooperation.

Best regards,

Risk & Fraud Department

Now I wanted to request this letter from them, but they did not provide it. Yes, they accused me of some kind of arbitrage betting without any evidence, which I appealed, and now everything is supposedly back on check and other stuff, I want to take my winnings and forget about this casino once and for all...

Thank you for your reply, ALXKOV. I’m sorry to say I don’t have good news. If the casino refused to pay your winnings after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.