FlukyOne Casino - Player's winnings are delayed for over a month.

Hello, my winnings have not been paid for more than a month, I requested a withdrawal of 720 euros on April 19, today, on May 24, my winnings have not been paid to me, I constantly write to them in support, but in response they only write that your bets are being checked and so on, but how long has it been a month, what is there I don't understand the usual rates, so please help me figure out the situation. The account on my website is fully verified and it is fully confirmed that this is my account.

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Dear ALXKOV,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina