FlukyOne Casino - Player’s account is closed and winnings are delayed.

Hello..I play in this casino and I win in slots 2400E and I ask withdrawal..I make deposits with crypto and ask with same method...my account is foul verify and I do not receive bonus..I never have ask withdrawal, this is the first one...Now my account is closed and contact with live chat. Thay tell me that do not pay me because with same ip connected 2 accounts...Yes my husband have account in this casino but he paly just sportsbetting..so I open and one account for me to play slots...I play fair and I do not receive bonus..Just play and win...so I think that is not fair to do not pay me because I connect with same ip..we live in same house and I do not receive never bonus..so please help me to receive my winnings. Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that you have both used the same device to access the casino?

Have you deposited using a payment method registered in your own name?

Have you ever utilized any bonuses at FlukyOne Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila