The player from Spain initially requested account exclusion on April 17th due to gambling addiction, resulting in account closure and reimbursement of funds. However, the casino later reactivated his account, and he has since deposited a total of 1095 euros.
FlukyOne Casino - Player’s account has been reopened after self-exclusion.
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FlukyOne Casino
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2 days ago
Translation
Hello.
On April 17th, I requested exclusion due to gambling addiction. The account was closed and I was reimbursed for the funds in it.
Days later they reactivated my account and I have continued depositing a total of 1095 euros.
thank you
Automatic translation:
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11 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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11 hours ago
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with FlukyOne Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm when did you regain access to your account?
- Are you currently still able to access your account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
