Flappy Casino - Player's winnings have been confiscated.

Casino cancelled €4,124.80 winnings after bonus validated by support agent

I would like to submit a complaint regarding cancelled winnings of €4,124.8048 at Flappy Casino.

On 5 March 2026 I received a promotional email offering a casino bonus of 100% up to €300 with a 20x wagering requirement.

After receiving the offer I deposited €200.

At the moment of the deposit the bonus was validated and activated by a live chat support agent named Alex after checking my account status.

I then played using that bonus.

Later a message appeared on the account stating "Bonus release limit". Only €300 was credited and the remaining €4,124.8048 was cancelled.

When I contacted support the casino first claimed that my account had been excluded from bonuses. Later they changed their explanation and said that the bonus was a personalized offer with its own Terms and Conditions and a maximum release amount.

However the casino has not provided:

• the specific terms of the bonus

• the clause establishing the withdrawal cap

• proof that those terms were shown before deposit

• proof that those terms were accepted before gameplay

Since the bonus was validated and activated by their own support agent before gameplay, the casino should not be able to cancel winnings without providing clear evidence of the applicable terms.

I therefore request payment of €4,124.8048 or proof of the specific bonus terms that were presented and accepted before gameplay.

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Dear jone1969,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:

7. There is a maximum amount which can be released from each Bonus into the Real balance. It means that any amount above that maximum will be removed. Unless otherwise specified, the maximum amounts are as follows:

7.1. non-deposit bonus (including Free Spins winnings): €25

7.2. deposit bonus: 10x the bonus amount

7.3. Free Spins winnings: €100

Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, and setting a maximum cash out limit for bonus winnings is very common. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Attila