Flagman Casino - Player’s winnings have been confiscated.

I am filing a complaint against Flagman Casino for confiscating 17,000 EUR of my winnings.

During my session, I played various providers and gradually increased my stakes. I reached a balance where I requested two separate withdrawals of 2,000 EUR each. Both were approved and paid by the casino.

I continued playing Lucky Joker 20 Extra Gifts by Amatic with high stakes of 48 EUR per spin. I have photographic evidence of these stakes and the resulting winnings (approx. 1,000-2,000 EUR per spin), which shows a normal win-to-bet ratio (approx. 20x-40x). This clearly contradicts the casino's claim of a "technical error" where prizes were allegedly paid out too frequently. My total balance reached 21,000 EUR, but after the initial 4,000 EUR was paid, the casino blocked my account and voided the remaining 17,000 EUR.

The casino claims an "Amatic provider error," but they have provided no official documentation. Furthermore, they have removed the game from my history, showing it as "not available." I believe the casino is acting in bad faith to avoid paying a large win to a high-stakes player.

Note: I have more evidence, including emails and additional game history screenshots showing consistent stakes and winnings. I can provide these as soon as a moderator is assigned to this case.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Flagman Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account currently blocked, or is it accessible to you?
• Have you completed account verification in the casino?
• Have you made previous payouts from the casino before the incident?
• Could you please share with me your communication with the casino regarding the specifics of the error that originates with a particular provider you received? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas