The player from Germany had a pending payout of €450 that had been 'in process' since April 29, 2025. He received only responses to wait from customer support. After two weeks, the player confirmed that the payout had arrived, and the issue was marked as resolved. The Complaints Team appreciated the player's cooperation and invited him to reach out for future assistance if needed.
Flagman Casino - Player's payout has been delayed.
Resolved
Our verdict
Case closed
Amount: €450
Flagman Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Translation
€450 in payout since April 29, 2025. Since then, it's been "in process," and support just keeps telling you to wait.
Please help
Automatic translation:
Public
Public
7 months ago
Dear janaipahlish,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
7 months ago
Translation
Still nothing has happened, two weeks have passed.
Automatic translation:
Public
Public
6 months ago
Dear janaipahlish,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
