Fiery Play Casino - Player's withdrawal is delayed due to lack of response.

I deposited 150 and got up to 1250 and decided I would cash out and needed to verify the kyc . I sent multiple multiple documents. Alot of which were approved. Then they asked me for proof of a 10$ deposit which I didn't make. Anyway, I sent a full pdf of my bank statement with that on it via email to support and multiple emails letting them know I sent it. They seem to not respond to any of my emails. Now I try to get a live rep on site and all I get are Ai bots who say contact support via email. I tell Ai I did. It say contact support.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fiery Play Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail the circumstances of the 10$ deposit to the casino from your perspective? How is the deposit relevant to either your person or your player's account?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue and any other relevant evidence to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas