Fiery Play Casino - Player's withdrawal is delayed due to lack of response.

I deposited 150 and got up to 1250 and decided I would cash out and needed to verify the kyc . I sent multiple multiple documents. Alot of which were approved. Then they asked me for proof of a 10$ deposit which I didn't make. Anyway, I sent a full pdf of my bank statement with that on it via email to support and multiple emails letting them know I sent it. They seem to not respond to any of my emails. Now I try to get a live rep on site and all I get are Ai bots who say contact support via email. I tell Ai I did. It say contact support.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fiery Play Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail the circumstances of the 10$ deposit to the casino from your perspective? How is the deposit relevant to either your person or your player's account?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue and any other relevant evidence to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ok, so the 10 dollar deposit apparently was the 1st ever deposit i made they needed proof of, which i sent proof of. In regards to how I reached my balance I simply won right away and bet my deposit which is the requirements. Once you wager your deposit total youre eligible to withdraw everything BUT your bonus funds. My phones dying but ill send pics later when charged up of emails. Thanks!

Also... now they want proof of my last deposit. 150 dollars i deposited and won off. Im very very irritated.

Update... ive been verified now... now to wait for the money and see how that works out.

Resolved

Dear Ndackey,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru