Fiery Play Casino - Player’s withdrawal has been delayed.

Mein name ist Ibrahim H*** D****, ich bekomme noch 79000 Euro von der Casino seite vulkan vegas von 94500 Euro, ca. 12500 Euro haben die schon überwiesen aber innerhalb 1 Monat, die verifizierung war erfolgreich, der perso mit selfi und Spielerkonto war erfolfreich und als weiter, die haben einfach so aufgehört zu zahlen, fordern als banale sachen, wie zb. Spieler konto mit perso als selfi? Wie auch immer danach hies es einen bankonto auszug, darsuf warte ich jetzt bis es durch die prüfung geht, nun zweifel ich weil es hies in 30 tage plus werktage bekomme ich bis max. 75000 euro ausgezahlt, die haben im online Chst als ausreden. Wie gehe ich jetzt damit um? Habe bestimmt auch über 80000 reingesteckt gehabt, habe verantwortungen die ich trage!

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Dear ibrahimdiler,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawals.

From your description, it appears that part of your winnings has already been paid, while a significant amount (€79,000) remains outstanding, and the casino is continuing with additional verification requests. To better understand your situation and assist you effectively, could you please clarify the following:

• When did you request the first withdrawal and when were the partial payments (€12,500) received?
• What is the exact remaining balance currently pending for withdrawal?
• Did the casino inform you about any withdrawal limits (daily/weekly/monthly), and if so, what are they exactly?
• What specific documents are currently being requested from you (e.g., bank statement), and have you already submitted them?
• Did the casino provide any clear reason why payments stopped after the initial transfers?

It is not uncommon for casinos to process large withdrawals in installments and request additional verification, especially for high amounts. However, we need to verify whether the delays and requests are justified and in line with their terms.

If you have any relevant communication, screenshots, or documents, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Also, ich habe einen betrag von 79000 euro offen. Vom Zeitraum 02.03.26 bis heutigen Tag habe ivh 12500 euro überwiesen bekommen. Ich muss als neuen antrag auf auszahlung betätigen da die als die ausrede mit teschinchen problem ankommen. Da wird als die 30 tage frist verlängert, da ich als neue auszahlungsdatum wegen den ganzen teschixhen problemen beabtrage.

Folgendes ist nun bei dennen als veweis das ich Ich bin. Perso beidseitig, selfi mit spielerkonto inkls. Perso, lohnsteuerbescheid, bilder von der bankkarte...zuletzt die ausrede war bankkontoauszug, die ist seit gestern eingereicht und wird geprüft, also ivh finds rixhtig schäbig das eine grosse summe vo 12500 Euro überwiesen wird dann anschliesend nur probleme auftauchen und ich erneut mich als verfizifieren muss.

Hi ibrahimdiler,

Thank you for your update.

I would also like to mention that the screenshots you have forwarded so far appear to be from a Klarna live chat, not from the casino itself. To properly assess your case, we will need communication directly with the casino.

To help us proceed, could you please provide supporting evidence regarding the remaining €79,000 balance? Specifically:

• Screenshot of your casino balance and withdrawal history
• Any pending withdrawal requests
• Communication with the casino (emails or live chat)

You can upload these here or send them to petronela.k@casino.guru.

Thank you.

Dear ibrahimdiler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru