Fiery Play Casino - Player’s account is closed.

I've been playing at this casino for over a year. I lost a few times, and when I finally won, I had to go through verification (that was a week ago). I passed verification and the funds were withdrawn. However, today I deposited 400 PLN, received a 200% bonus that I hadn't used, and quickly won 1363 PLN, so of course I requested a withdrawal. Two hours later, I received an email saying my account had been blocked due to multiple accounts, which is completely absurd, as I didn't create any. So why did the casino block my account after I requested a second withdrawal? The casino, of course, refuses to withdraw my funds in chat, so I'm forced to file a complaint here.

Best regards, [Redacted]

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Did you pass the verification before you lost access to the account?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila