The player from Germany faces account blockage and withheld winnings of over 1413 euros despite previously having no issues. The casino cites a problem with another account that he never used as the reason for the blockage.
Fiery Play Casino - Player's account is blocked and payment is withheld.
Opened
Current status
Waiting for Casino Guru to reply
6d 3h 3m 25s
Fiery Play Casino
Safety Index 7.4 Above averageCase summary
Discussion
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Are you aware of having opened multiple accounts at Fiery Play Casino?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
