FeliceBet Casino - Player's withdrawal request is blocked.

I deposited €2080, however, they are violating their own terms and conditions. They do not allow user identification from Spain. They initially accepted my deposits but then refused to allow Spanish identification. I want my €2080 back. Not to mention that it's a "branch" of Casperbets, where I submitted my self-exclusion request on January 26th.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jcvs21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of funds from the casino.

Regarding your self-exclusion request submitted to Casperbets, please note that self-exclusion from one casino does not automatically apply to other casinos. Each casino operates independently, and you must request self-exclusion separately with each individual casino.

To assist you better, could you please provide us with the following details?

• What specific identification documents were you asked to provide, and which ones were rejected?
• Have you received any official communication from the casino regarding their decision not to accept your identification?
• Did you use a VPN at any point while accessing your account?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra