The player from Germany had a problem with a €100 deposit made using a CASH-LIB voucher, which hadn't been credited to his account after 17 hours despite the casino redeeming the voucher immediately. He was frustrated with the lack of help from support and had been asked to submit unusual proof of the voucher purchase. The issue was resolved after the player was advised to contact his payment provider for further investigation into the uncredited deposit, and he marked the complaint as resolved.
FeliceBet Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €100
FeliceBet Casino
Safety Index:LowCase summary
Discussion
Public
Public
7 months ago
Translation
I registered on September 28, 2025, and made a deposit of €100 using a CASH-LIB voucher. The money hasn't been credited to my account, even 17 hours after the deposit (as of now). However, the casino redeemed the voucher immediately. While support is nice, they haven't helped me with the matter. I was asked to submit a screenshot of the voucher purchase, which is totally unusual, but I did. And I wait and wait and wait. Please stay away from this crappy casino!!!!!!
Automatic translation:
Public
Public
7 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Dear Ralf1506,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
Public
Public
7 months ago
TranslationAlmost 24 hours have passed now, and I've chatted with 5(!) different customer service agents, and each one wanted to forward my request to the appropriate department. So far, I've had zero success. I think my money is gone and in the clutches of a gang of scammers...
Automatic translation:
Public
Public
7 months ago
TranslationParallel to my post just now, I received an email: Just when you think the rip-off can't get any worse, Felicebet Casino comes along. They've verified that I purchased the voucher correctly. I can now use the code to make a deposit. The only problem is that the code has long since been redeemed and, of course, is invalid if I try again...
Automatic translation:
Public
Public
6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ralf1506,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
