FatPirate Casino - Self-excluded player struggles with casino.

Self-excluded player (Camcare) was able to register with this casino with the same details and was able to deposit funds. When confronted didn't seem to care and just blew off pointing to their terms and conditions, Disgusting practice.

Dear Raven2008,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please understand the casino operates under no license and is therefore unlikely to be part of any self-exclusion scheme or initiative.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino about your gambling problems in the past, prior to depositing?
• Is your player's account currently blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Raven2008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.