FatPirate Casino - Player’s withdrawals have been blocked.

I have been waiting for over 3 weeks for my 3 withdrawals to be processed, today they were cancelled and withdrawals were blocked.

no communication as to why, contacting live chat and via email doesn’t help at all, they just give a robotic response. I’m at the end of my tether with 3 weeks of hell with this casino!

Dear Avalon2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you more effectively, could you please provide answers to the following questions:

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play?
• What reasons were provided, if any, for the cancellation of your withdrawals?
• Have you received any official communications from the casino regarding this matter?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Avalon2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.