FatPirate Casino - Player's withdrawals are delayed due to KYC issues.

Hi, ive been a loyal fatpirate player for a few years now im a VIP level 4 and recentlt had a lifechanging win it started great and they allowed me to withdraw a few different £1000(vip 4 limit) daily withdrawals and then a few days later my withdrawals were "restricted by the operator" untill i provided KYC i provided them on the day and have since been recieving the same repeated messages every few days there has been no progress on my case and it certainly feels that there is a lack of effort to actually help me, i have everything documented and recorded

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which game did you play to accumulate the winnings in question?
• Did you accumulate these winnings with or without an active bonus?
• When was the last time you successfully withdrew your winnings from this casino, and how long did it take for the casino to process and pay out the withdrawal?
• Have you passed the full KYC verification at this casino in the past?
• Which of your documents are currently pending verification in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika