The player from Italy had made three withdrawal requests totaling 1300 euros on Fatpirate, but after four days, all were still under verification. He found this delay unacceptable considering his significant investment. The issue was resolved after he received 300 euros from his last withdrawal request, with the casino assuring him that the remaining requests would be processed soon. After 10 days, he confirmed that his samples had arrived, and the Complaints Team marked the complaint as resolved.
FatPirate Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,300
FatPirate Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
Translation
Hi, I made three withdrawal requests on fatpirate:
-16 February 500 euros
-17 February 500 euros
-18 February 300 euros.
Now after four days I expected that at least the first one would be paid, but all three are still under verification.
I consider this a frivolous matter since I have invested a lot of money into it.
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1 year ago
Dear domenicocatena1981,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 year ago
TranslationHi Veronica, thanks for the prompt reply. My account is verified. I was a little scared, being new, and seeing that the withdrawal status after four days does not update.
They told me that it is true that the first withdrawal request is delayed and they say that it can depend on the flow.
Let's hope so.
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1 year ago
TranslationHi, I wanted to update the situation.
Yesterday I was credited with 300 euros, the amount of the last withdrawal request.
I contacted customer service again and when I asked why the last one had been credited and not the first ones, they told me to stay calm and that they would process it as soon as possible.
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1 year ago
Thank you for letting me know.
I’m glad to hear that you’ve received the first part of your winnings. Let’s give it a bit more time, and if the rest of the payment hasn't been received by March 2, we will continue with the investigation and reach out to the casino for further assistance.
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1 year ago
TranslationVeronica, thank you. We are waiting for the date you wrote. I write them every day to know. One thing is for sure, given their behavior, they will not get another cent from me.
Greetings
Dominic
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1 year ago
TranslationHi Veronica,
I wanted to let you know that today, after 10 days, my samples arrived.
Thanks for your time.....
Greetings.
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1 year ago
Dear domenicocatena1981,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
