The player from Italy faces a significant delay in withdrawing €500 in winnings from FatPirate Casino, with over 36 days passed since his deposit and no concrete explanation provided from customer support. He successfully completed the identity verification (KYC), but despite multiple requests, he receives only generic automated responses and has not yet received his funds.
FatPirate Casino - Player's withdrawal request remains delayed.
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Current status
Waiting for player to reply
6d 5h 29m 35s
FatPirate Casino
Safety Index 7.5 Above averageCase summary
Discussion
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4 days ago
Translation
FatPirate account username: [email address hidden by Casino Guru]
Category: Late/Not Received Withdrawal
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Hello, I would like to report a problem with a withdrawal not being paid out at FatPirate Casino (fatpirate.com, which redirected me to fatpirate-9694.com, now the site is ft43--fatpirate.com).
Here is the complete timeline:
- On 04/06/2026 I made a deposit using my Wise card.
- Immediately after a win, I submitted the first withdrawal request for an amount of €500, the winnings are €8,503.87.
- I have successfully completed the identity verification (KYC).
- After about a week without the withdrawal being processed, I canceled the request and submitted a new one on approximately 06/19/2026. I also attempted to withdraw in crypto, but to no avail.
- As of today, July 10, 2026, more than 21 days have passed since the new request and more than 36 days since the deposit, without the funds being credited and without any concrete explanation from the casino.
I have attempted to resolve the situation several times by contacting support via live chat, but the responses I received have been generic and automated (chatbot), with no concrete results.
I should add that, checking the official website, I didn't find any regulatory body logo or license number in the footer or in the Terms and Conditions. The main domain fatpirate.com automatically redirects to fatpirate-9694.com, a numeric mirror domain.
I attach: screenshots of withdrawal requests with dates, confirmation of KYC approval, and screenshots of conversations with support.
I am requesting assistance in obtaining payment of my winnings or a written and documented reason for the refusal.
Thank you.
Edited by a Casino Guru admin
Automatic translation:
Public
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18 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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18 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
- What responses did you receive from customer support regarding the delay in processing your withdrawal requests?
- Have you made any crypto deposits as well, since you wanted to withdraw using crypto?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
