The player from Italy faced a significant delay in withdrawing €500 in winnings from FatPirate Casino, with over 36 days having passed since his deposit and no concrete explanation provided by customer support. He successfully completed the identity verification (KYC), but despite multiple requests, he received only generic automated responses and had not yet received his funds. We asked him for more details about the games played, bonus use, support replies, and possible crypto deposits, but he did not respond. Due to his lack of communication, we closed the complaint without a resolution.
FatPirate Casino - Player's withdrawal request remains delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,850
FatPirate Casino
Safety Index 7.5 Above averageCase summary
Discussion
Public
Public
3 weeks ago
Translation
FatPirate account username: [email address hidden by Casino Guru]
Category: Late/Not Received Withdrawal
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Hello, I would like to report a problem with a withdrawal not being paid out at FatPirate Casino (fatpirate.com, which redirected me to fatpirate-9694.com, now the site is ft43--fatpirate.com).
Here is the complete timeline:
- On 04/06/2026 I made a deposit using my Wise card.
- Immediately after a win, I submitted the first withdrawal request for an amount of €500, the winnings are €8,503.87.
- I have successfully completed the identity verification (KYC).
- After about a week without the withdrawal being processed, I canceled the request and submitted a new one on approximately 06/19/2026. I also attempted to withdraw in crypto, but to no avail.
- As of today, July 10, 2026, more than 21 days have passed since the new request and more than 36 days since the deposit, without the funds being credited and without any concrete explanation from the casino.
I have attempted to resolve the situation several times by contacting support via live chat, but the responses I received have been generic and automated (chatbot), with no concrete results.
I should add that, checking the official website, I didn't find any regulatory body logo or license number in the footer or in the Terms and Conditions. The main domain fatpirate.com automatically redirects to fatpirate-9694.com, a numeric mirror domain.
I attach: screenshots of withdrawal requests with dates, confirmation of KYC approval, and screenshots of conversations with support.
I am requesting assistance in obtaining payment of my winnings or a written and documented reason for the refusal.
Thank you.
Edited by a Casino Guru admin
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
- What responses did you receive from customer support regarding the delay in processing your withdrawal requests?
- Have you made any crypto deposits as well, since you wanted to withdraw using crypto?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear wined,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
