FatPirate Casino - Player's withdrawal request is delayed due to verification issues.

Good afternoon, I've been waiting for my account verification for over a month. They keep asking me for the same document, always telling me they're working on it, and it's been over a month and they still haven't verified my account.

I have over 70 emails in contact with both a "VIP manager" and casino support. The chat offers no solutions, they don't call back, they only reply to emails with bot messages.

I had previously withdrawn money from that account and casino without verifying it (since it wasn't required). After winning a large sum of money (having bet several thousand euros of my own money), that's when they asked for verification and started dragging everything out for weeks and weeks.

I am very concerned about the state of my funds and I have everything documented with recordings and screenshots.

What solution can you offer me?

I'll leave it pending.

greetings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents the casino requested from you and in which format you provided them?
• Could you please share with me your most relevant communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas