FatPirate Casino - Player's withdrawal is delayed and account verification is pending.

Hallo, ich habe seit 23. August ausstehende Auszahlungen bei Fatpirate und es ist kein Fortschritt in Sicht. Zwischenzeitlich hat Fatpirate die Verifizierung angefordert und ich habe alle Dokumente bereits gestellt. Einige wurde akzeptiert und dann wieder neue gefordert, die ich ebenfalls hochgeladen habe. Diese sind jetzt seit über 2 Wochen auf ausstehend und ich gehe davon aus dass das alles vorsätzlich geschieht.

Am 16. September habe ich den Support via Email kontaktiert und es kam erst heute (07. Oktober!!!) Eine Antwort darauf. Ich war auch zwischenzeitlich im Live Chat aber es hat sich nichts verändert.

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When have you registered at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you used only crypto in order to deposit and request a withdrawal?
• Which documents have you provided to verify your payment method, and which 'additional' documents were you asked to provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hallo, ich habe hochgeladen einen Screenshot meines Crypto Wallets der meine Wallet Addresse zeigt. Die gleiche Adresse die ich auch zum Einzahlen verwendet habe. Unter zusätzlich wurde der Transaktionsverlauf meines Wallets gefordert. Ich habe diese Dokumente schon mehrfach hochgeladen und heute wurde es offenbar Mal wieder abgelehnt und jetzt steht weiterhin zusätzlich da, allerdings ohne Beschriftung was ich machen soll. Es wirkt leider alles wie Verzögern der Auszahlung, da FatPirate diese Dokumente schon mehrfach erhalten hat. Ich habe Fatpirate auch erklärt dass mein Crypto Wallet keine privaten Daten wie Namen oder Anschrift enthält da es ein anonymes Crypto Wallet ist.

Ich habe mich am 14. August bei Fatpirate angemeldet. Ich habe ausschließlich Crypto verwendet und meine Gewinne mit Slots erzielt.

Thanks for your reply.

• Have you explained to the casino that your crypto wallet account doesn't contain your personal information?
• Was the explanation accepted by the casino?

Please let me know.

Ja, ich habe es unzählige Male erklärt und mir wurde dann mitgeteilt dass ich einen Screenshot hochladen soll wo man die Crypto Adresse sieht. Ich habe das auch mehrmals getan und es wurde immer abgelehnt. Ich komme nicht mehr weiter und benötige bitte Hilfe um meine Gewinne zu erhalten

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the FatPirate Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear FatPirate Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

FatPirate Team

Dear all,

We truly appreciate your patience.

We would like to inform you that player's account has been verified. Please try to make the new withdrawal request.

Best regards,

FatPirate Team

Thank you, FatPirate Casino, for the update.

Dear user,

Please inform us about the withdrawal.

Best regards,

Romi

Hallo, ich warte noch auf meine Auszahlungen vom 29. Oktober.

Insgesamt sind es noch 2700€ sie Fatpirate bezahlen muss.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BoehserOnkel,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi