FatPirate Casino - Player’s withdrawal is delayed.

I have had a jackpot win on 15th of June of over 42,000. Now since I’m on tier 2 it allows me to withdraw 3 x 500 every 72 hours.

my withdrawal has been under review since.

I have emailed numerous times and I keep getting the same answers.

delays which don’t seem to be moving.

im very upset and stressed because this is life changing money.

I will proceed to a solicitor if I don’t get anywhere but how long do I wait. I have withdrawn before.

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Dear Lorraine66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification? Which documents were you asked to provide recently, if any?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas