The player from Italy submitted a withdrawal request on June 19th but continues to face delays, receiving only requests for patience from the casino.
FatPirate Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
1d 2h 3m 46s
FatPirate Casino
Safety Index 7.5 Above averageCase summary
Discussion
Public
Public
1 week ago
Translation
I made the withdrawal request on June 19th, they always tell me to be patient.
Automatic translation:
Public
Public
6 days ago
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Public
Public
6 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification or at least submitted any identity documents to the casino?
- What types of games did you play to accumulate your winnings?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
