FatPirate Casino - Player’s withdrawal is delayed.

Withdrawel apparantly completed on 14/3. State funds will be in account in 3/5 days. Not recieved. Refusing to provide me the long reference number.

Hello emmalewis34,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FatPirate Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

yes im verified. They state withdrawel was sent on the 14/3. No bonus used. Have contacted them every day and they wont provide me with the long reference number for the withdrawel they say they have sent

Still no funds from them and no update, just constantly told they will update when they can? It seems like the funds have ‘gone missing’. I find it suspicious as they wont give me the reference number to check with the banks

Thank you emmalewis34 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Helpneeded2025, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear FatPirate Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Helpneeded2025 can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thanks for your help! Hopefully the casino respond to you as im still waiting for funds.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Helpneeded2025,

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates under an unverified Costa Rica license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia

We’ve reopened this complaint at the request of FatPirate Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The following message was received from the casino representative:

Dear all

We would kindly ask you to reopen the case.

We would like to also let you know that all of customer withdrawals has been completed and paid off and there is nothing currently pending on his gaming account .

Best Regards

FatPirate Casino Team

Dear Helpneeded2025, could you please confirm that the casino has eventually paid out your withdrawal request?

Dear Helpneeded2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru