FatPirate Casino - Player's withdrawal has been delayed.

regarding the withdrawal of my funds, with fat pirate which I initiated on July 22, 2025. After depositing a significant amount of money the time I've been with them and subsequently winning £400, I requested a withdrawal to my bank account. However,after seeing my withdrawl had been cancelled I contacted fat pirate and I was informed that my withdrawal was canceled due to a rejection from my bank. Having contacted my bank directly, they assured me that no such rejection occurred,

I proceeded to place another withdrawal request, yet I have still not received my funds. I have been told multiple times by the support team that this matter is a high priority and that my money is secure. However, I have grown increasingly frustrated with the lack of progress, as I was promised that the funds would be in my bank within three working days which I've been told all week email after email they only get back to me when they feel like it live chat just keep saying the same thing your money is safe but it's high priority

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi Kristina I've never needed verification sending as they have my bank details so it says I don't need to I never used a bonus on my winnings it was from my own money I deposited thank you

Hi Kristina thanks very much for all your help really appreciate it fat pirate have resolved it now thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tparko,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina