FatPirate Casino - Player’s withdrawal has been delayed.

I withdrew my winnings on the 15th September still not into my bank account I’ve emailed them serval times with no response I go on live chat and they say they can’t help me I’ve contacted my bank who have said no money is pending to go into my account. It’s very frustrating when you have deposited and won money but it’s now three weeks without no money and the situation hasn’t changed at all!!

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals before?
• Which payment method did you use for the £800 withdrawal request?
• Could you please confirm whether you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Please send me a screenshot of your withdrawal history showing the £800 request, its date, and status. Please also forward the full email correspondence with the casino and any written response from your bank regarding the missing payment to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika