FatPirate Casino - Player’s withdrawal has been delayed.

I was waiting for a few weeks for my withdrawal from fat pirate casino. 300gbp I have contacted them via live chat around 15 times.. I have sent emails. And all I get is the same automated messages. I also pressed cancel withdrawal request after 2 weeks and tried again just incase they forgot about it. But sadly they dont care and I am still left without my 300 gbp

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Dear Jordanoraw,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina