The player from Germany faces prolonged verification issues with Fatpirate, which have lasted 3 months, primarily due to repeated rejections of his proof of crypto wallet. He explains that Trust Wallet does not provide the requested personal data, yet his submissions are consistently rejected.
FatPirate Casino - Player’s verification process is delayed.
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Waiting for Casino Guru to reply
6d 22h 20m 40s
FatPirate Casino
Safety Index:Above averageCase summary
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yesterday
Translation
Hello, my verification with Fatpirate has been going on for 3 months and there's been no progress. There's only one document that keeps getting rejected: proof of my crypto wallet.
Fatpirate is demanding that I take a screenshot of my crypto wallet that includes my real name, address, email, and date of birth. I've explained to the live chat numerous times that Trust Wallet doesn't collect this data and that I can't upload the requested document because it simply doesn't exist. All attempts have been unsuccessful. My screenshot from Trust Wallet showing my address has been repeatedly rejected for months, and they keep demanding the same thing.
At this point I can no longer proceed on my own and I need your help, please. 
Automatic translation:
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3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 hours ago
Dear Nibadon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.
- Could you please let me know which other verification documents you have already provided and when exactly you sent the last one?
- What specific documentation has Fatpirate accepted in the past, if any?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Petra
