FatPirate Casino - Player’s payouts have been delayed.

Hallo zusammen,

ich habe auf einer Online-Casino-Webseite namens FatPirate 5600CHF gewonnen. Davon wollte sie 1.600CHF auszahlen lassen, da aufgrund der Limits keine höhere Auszahlung möglich ist.

ich nun schon seit mehreren Wochen auf das Geld. Das Support-Team von FatPirate sagt jedoch immer dasselbe, nämlich dass es momentan Probleme mit den Auszahlungen gibt und sie daran arbeiten.

ich habe insgesamt 3 auszahlungen in verarbeitung:

einmal 500chf am 31/5/2026

einmal 300chf am 31/5/2026

einmam 800chf am 30/5/2026

Allerdings passiert nichts, und ich erhalte vom Support jedes Mal die gleiche Antwort.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Koby,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ich habe bereits KYC Verifizierung durchgeführt.

ich habe einmal eine Auszahlung von 200CHF ausgeführt.

ich habe mithilfe eines Bonuses Gewonnen und den bonus umgesetzt.

Dear Koby,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Koby,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear FatPirate Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Koby,

Thank you for your message. We have thoroughly reviewed your transaction history with our finance department to provide you with an accurate update on your pending funds.

According to our financial records, the status of your three withdrawal requests is as follows:

• 800 CHF (Initiated on 30/05/2026): This has already been successfully approved and paid out from our end.

• 500 CHF (Initiated on 31/05/2026): This has also been successfully approved and paid out from our end.

• 300 CHF (Initiated on 31/05/2026): This transaction was canceled manually from your end within the account and the funds were subsequently utilized in gameplay.

If you require further assistance regarding this, please do not hesitate to reply directly to this email.

Best regards,

FatPirate Casino Team.

Dear Koby,

May I kindly ask you to confirm whether you have received your funds? Additionally, could you please clarify if there are any funds currently in your casino account that are available for withdrawal?

Dear Koby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru