FatPirate Casino - Player’s account has been closed.

I wish to report a dispute with the gambling platform FatPirate.

On 20 September 2025, when attempting to log in to my account, I received the message "Your account is under review." Since I still had a balance of €19 and had not played for a few days, I immediately contacted their support to ask what verifications were required.

I then received a reply stating that my account had been closed following an administrative decision, which they described as "final and irreversible." No further details, explanation, or specific reason was provided, despite my repeated requests.

I consider this situation to be unfair and lacking in transparency, which should be a fundamental requirement for any licensed gambling platform. Not only have I been given no clear justification for the closure of my account, but my remaining balance of €19 has also been withheld.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello,

No, I did not submit any verification documents, because when I emailed them to inform them that my account was under review, I asked if they needed any verification documents, and their response was directly that my account had been closed.

I was only playing sports betting, and I have never played with bonuses on their site.

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.