The player from Germany is experiencing a malfunction with the game Chilli Picante, as her free spins do not start and the page gets stuck at 95%. Despite reaching out to customer support, she receives only standard replies without any resolution, and her attempts to troubleshoot the issue have been unsuccessful.
FatPirate Casino - Player faces issues with game malfunction.
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6d 23h 12m 25s
FatPirate Casino
Safety Index:Above averageCase summary
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6 hours ago
Translation
Good day,
Since November 29th, I've been having a problem with the game Chilli Picante. I was playing free spins with my Eestgutjaben account at 50 cents per spin. However, the free spins aren't starting; the page is stuck at 95%. Support keeps sending me a standard reply saying they'll help, but nothing ever comes of it, not even by email. I've already tried all the suggested solutions: clearing the cache, starting in incognito mode, using a different device—nothing worked.
The game progress is also faulty and keeps jumping from 13:24 to 13:54.
Automatic translation:
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55 minutes ago
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55 minutes ago
Dear Dancingbee91,
Thank you very much for submitting your complaint. I’m sorry to hear about the ongoing issue you’ve been experiencing with the Chilli Picante game.
To better understand the situation and move forward, could you please clarify a few points for us?
- When the free spins get stuck at 95%, do you receive any error message at all, or does the loading screen simply freeze?
- Have you tried opening other games during the same period, and if so, do they function normally?
- Could you also specify what the disputed amount represents? For example, is it the value of the free spins, potential winnings, or another balance that should have been credited?
- If you have any screenshots or communication with support, please share them here or forward them to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
